Can I transfer my booking to someone else?

Yes. Please contact us by email or phone – we will be happy to change the booking to another person.

How can I make a group booking?

You can book multiple apartments directly through our website or send us a request. We will take care of the appropriate arrangement.

When is the final payment due?

The final payment is due at the latest upon arrival – by credit card, debit card, or cash. If you wish to pay by bank transfer, we ask for the transfer to be made no later than 14 days before arrival.

I would like to change my booking, how do I do that?

Please communicate your change requests to us in writing. We will check availability and confirm the adjustment promptly.

Is travel cancellation insurance included in the booking?

No, insurance is not automatically included. However, you can purchase cancellation insurance directly at the time of booking.

Can I bring pets and what does it cost?

Whether pets are allowed depends on the respective apartment. Please indicate your pet when booking. The cost is € 15.00 per day and pet.

How are children calculated?

Children up to 2 years stay for free. We provide cribs and high chairs free of charge subject to availability. Regular prices apply from 2 years onwards.

How can I book services like bread delivery or transfer?

You can select extras directly online when booking or book them on-site at our service office.

Do I have to make a deposit?

Yes. A deposit of 20% of the total amount is due 14 days after booking. Payment is made by credit card or bank transfer.

Why do booking platforms sometimes show cheaper prices?

The prices displayed on platforms like booking.com are without additional costs (final cleaning, bed linen & towels, local tax). These are added later. The total price is always higher there than with a direct booking with us.

Do I need a credit card for the booking?

No. You can also make the deposit and final payment via bank transfer.

What is the best price guarantee?

You will always receive the best price with us. You won't find a cheaper rate on any other platform.

What does the specified price include?

The price includes rent, final cleaning, bedding, towels, local tax, summer card (in summer), bonus card, and all taxes. If additional ancillary costs arise, these will be explicitly stated in the offer.

Is bedding available and how often are towels changed?

Bedding is available in all apartments. Towels are included and will be changed as needed.

Are towels included in the price in all apartments?

Towels are included in the room price in all our accommodations.

Are there parking options?

Yes, each apartment comes with at least one parking space. Additional parking spaces are sometimes available. Details can be found in the description or at our service office.

Can I request prices for an entire month or a season?

Yes, prices vary depending on the season and availability. We would be happy to create a customized offer upon request.

Does the price change if I change the date of stay?

Yes, prices depend on the travel period and occupancy.

Can I book a specific type of apartment?

Yes, you can specify requests (e.g., location or floor) when booking. We will consider these if available.

Are cribs and high chairs available?

Yes, we provide these free of charge while supplies last. Please notify us of your needs in advance.

Is a deposit necessary and how is it settled?

Yes. The deposit is € 100, in larger apartments or chalets € 400. It can be paid in cash upon arrival or blocked on the credit card and will be released after departure, provided there are no damages.

How many keys will we receive upon arrival?

Depending on the size of the apartment, we provide 1 to 3 keys.

All our holiday homes have free Wi-Fi (except Alpine Club, which is chargeable).

What are the check-in and check-out times?

Check-in is possible from 3:00 PM, check-out until 10:00 AM.Early check-in from 8:00 AM and late check-out until 5:00 PM are available for € 20.00 per apartment, subject to availability.

When do I have to vacate the apartment on the day of departure? Do I need to consider anything?

On the day of departure, we kindly ask you to leave the apartment in a proper condition (turn on the dishwasher, dispose of trash). We ask for punctuality so that we can clean and prepare the apartment for the next guests in time. The final cleaning will be carried out by our cleaning staff. We kindly ask you to return the keys to our service office by 10:00 AM at the latest. If you found the keys directly at the apartment, we also ask you to leave them there. After departure, our staff will check the apartment and cancel the deposited security deposit on the credit card.

Check-in time is possible from 3:00 PM on the day of arrival. If the apartment is not occupied before your arrival, we offer our guests the option of an EARLY CHECK IN (from 8:00 AM). The cost for this is € 20.00 per apartment. An early arrival from 12:00 PM is free of charge.

Check-out on the day of departure is by 10:00 AM at the latest. If the apartment is not booked on your departure day, we offer our guests the option of a LATE CHECK OUT (until 5:00 PM). The cost for this is € 20.00 per apartment. We would be happy to discuss these options with you on-site.

How do I get the key to my apartment?

Several days before your arrival, you will receive an email with information about check-in and key handover. For late arrivals, we will leave the keys in the key safe in front of our service office.

What if I arrive after 5:00 PM?

If you arrive outside our opening hours, we will deposit your keys with detailed arrival information in our key safe, which is located directly in front of our service office. You will receive the code for this by email before your arrival.

Is my apartment cleaned daily?

No, our accommodations are self-catering apartments. Final cleaning is included. Additional cleaning can be booked on-site for a fee.

I am traveling with more or less people – are there additional costs?

Please inform us of any changes before your arrival. Prices are usually dependent on the number of people. No refunds are possible on the day of arrival.

I am arriving by train, how do I get to the apartment?

We are happy to pick you up for free from Schladming train station by arrangement. Alternatively, taxis are available.

Is there waste separation in Austria?

Yes. Waste is separated into residual waste, organic waste, plastic, glass, and paper. You will find corresponding containers in your apartment or in the waste rooms of the buildings.

What utensils can I find in the apartment?

Cleaning utensils such as brooms, buckets, and some vacuum cleaners are available. As a first supply, you will receive toilet paper, dishwasher tabs, garbage bags, dish soap, and dish towels.

How does the bread service work?

You can order the bread service upon arrival at the service office. Delivery takes place daily between 7:00 and 8:00 AM at the entrance door of the building.